BLOG: The Eagles Nest


For a number of years we have written about, and consulted with various clients, on building integrated distribution businesses through collaborations, partnerships and various cooperative retailing arrangements. Some large FI's have expanded their value propositions with fintechs and adding new businesses to their retail offerings and even smaller organizations such as Credit Union Atlantic have developed hundreds of reciprocal relationships in their trading area. Still we see too many financial organizations not expanding their customer experiences or engagement catalysts.

There have been multiple manufacturers like General Motors,Harley Davidson, etc that made entrances into the retail financial products marketplace plus large retailers such as Loblaw and Walmart. These are the traditional intruders now but they represent minor competitive threats compared to the monster, integrated distributors and networks, some of which have entered financial services and others, we believe, won't be far behind- Amazon, Facebook, Wayfair, Google, Linkedin, and international platforms which are bound to enter the digital,retail financial services space in many countries.

The Internet distributors have silenced the skeptics from a few years ago and this black Friday/Christmas season will again stimulate more growth for them versus those dependent on bricks and mortar investments and passive digital responses.

Digital, competitive disintermediation is a major retailing reality which deserves priority attention, energy and action- it is a case of profitable survival!

Pat Palmer | Wednesday, November 15, 2017 | Trackbacks (0) | Permalink


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