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As we enter 2019 with all the AI, technological and virtual network capabilities we have the ability to to add more personalized attention for our customers throughout our omni-channel networks.

Most major FI's are no doubt on the cusp of building highly interactive Customer Coordinators for each client. The past online focus did remove opportunities for enhanced engagements and experiences but the re-invention of this priority will be front and centre in strategic plans.

Whenever, wherever and however plus for whatever a customer wants to access your organization your assigned virtual coordinators will personalize the contact and requests. They will have all your information and data available interactively with preset approval limits and opportunities to expand or reinforce the relationships.

Personalized sales and service will grow and flourish and deflect outside competition automatically.

Pat Palmer | Thursday, December 20, 2018 | Trackbacks (0) | Permalink


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