Operational Efficiency


Our objective is always to identify measurable opportunities to enhance the business and financial performance of a Financial Institution’s current operations by leveraging global best practices and incorporating tailored diagnostic techniques.

We will work closely with your executive team and the actual process owners within your organization. Together we design and quantify leading edge operational process improvements that will result significant cost benefit while, improving employee job satisfaction and enhancing customer experiences.

Typically, you should expect minimum results that are between 25 and 40% better than current state. Most of our clients are able to institutionalize our methodologies to create a continuous improvement environment focused on:

  • Process Improvement 
  • Capacity Management 
  • Structural Alignments

To date our clients have always received hard dollar savings that far exceeded the consulting costs invested.


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The Eagles Nest 

  1. Search Engines Pat Palmer 24-Feb-2019
  2. Mentoring Pat Palmer 13-Feb-2019
  3. Digital Loyalty Pat Palmer 01-Feb-2019
  4. Listening to Youth Pat Palmer 30-Jan-2019
  5. Complaint Handling Pat Palmer 29-Jan-2019

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