People Care Solutions
Customer service is the foundation of all retailing and a never-ending journey. The experience every time a customer/member touches a company in a branch or store, on the telephone or Internet, in brochures and press releases and especially when there is face-to-face contact, establishes a profound benchmark in their minds, which is used to judge other competitors or retailers. People, processes and technology all impact customers'/members' judgements.
Where Eagles Soar Inc. has developed a total Customer/Member Care Portfolio to assist our clients to differentiate yourselves from your competitors and to set a new hurdle for relationship management within your market place.
Our expertise focuses on:
- Customer Care/Devotion Portfolio
- Rewards & Recognition Effectiveness
- Sales & Promotion Development (including Event Management)
- Complaint Resolution Management
Our portfolio program approach allows you to develop a Customer/Member Care culture where everyone and everything you do is focused on truly differentiating yourselves not only from your banking competitors but from all retailers. It is a holistic approach of commitment, listening, personalized interaction, feedback and continuous improvement.
Blog:
The Eagles Nest
- Mentoring Pat Palmer 13-Feb-2019
- Digital Loyalty Pat Palmer 01-Feb-2019
- Listening to Youth Pat Palmer 30-Jan-2019
- Complaint Handling Pat Palmer 29-Jan-2019
- Seniors At Risk Pat Palmer 24-Jan-2019
testimonials
"Where Eagles Soar has a wealth of practical, down to earth experience both in tactical and strategic issues facing the retail banking industry. Very service oriented firm and a pleasure to work with.”
Rob Pitfield
Executive Vice President, Bank of Nova Scotia
Toronto, Ontario
I wish to express my sincere appreciation for the efficient and professional manner that you handled the results of our employee opinion survey. The majority of the Board feels that the process was fair and unbiased, as well as helpful to all concerned. As new Board chair, I look forward to the challenges outlined in your excellent presentation. Again, on behalf of the City Credit Union Board, my sincere thanks.
Huey P. May
Chairman of the Board, City Credit Union
Dallas, Texas
Pat Palmer and the WESI group have been a great resource for Redwood Credit Union. I will never forget the first meeting I had with Pat and Judy. I walked out of the meeting feeling energized from such a powerful conversation. Since that day I have used WESI to help me in different situations when I needed to think out of the box regarding an issue. Most recently they came in and helped us look at our collections process and evaluate where we could improve. They always exceed my expectations and leave me filled with new ideas and renewed energy. I consider them to be a great resource for the credit union and myself. I also consider them to be good friends!
Brett Martinez
CEO
Redwood Credit Union
Santa Rosa, California
