People Care Solutions

Customer service is the foundation of all retailing and a never-ending journey. The experience every time a customer/member touches a company in a branch or store, on the telephone or Internet, in brochures and press releases and especially when there is face-to-face contact, establishes a profound benchmark in their minds, which is used to judge other competitors or retailers. People, processes and technology all impact customers'/members' judgements.

Where Eagles Soar Inc. has developed a total Customer/Member Care Portfolio to assist our clients to differentiate yourselves from your competitors and to set a new hurdle for relationship management within your market place. Our expertise focuses on:
  • Customer Care/Devotion Portfolio
  • Rewards & Recognition Effectiveness
  • Sales & Promotion Development (including Event Management)
  • Complaint Resolution Management

Our portfolio program approach allows you to develop a Customer/Member Care culture where everyone and everything you do is focused on truly differentiating yourselves not only from your banking competitors but from all retailers. It is a holistic approach of commitment, listening, personalized interaction, feedback and continuous improvement.

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The Eagles Nest 

  1. People- Planet- Profits Pat Palmer 07-Feb-2018
  2. Mobile Banking Pat Palmer 30-Dec-2017
  3. Customer Engagement Pat Palmer 30-Nov-2017
  4. Integrated Distribution Pat Palmer 15-Nov-2017
  5. CX Your Edge Pat Palmer 08-Nov-2017