Whitepapers


Whitepaper - Rightsizing Distribution Investments Whitepaper - Rightsizing Distribution Investments 
A Customer Centric Distribution Diagnostic A Customer Centric Distribution Diagnostic 
AGM and Development Conference April 4th, 2008 AGM and Development Conference April 4th, 2008 
Banks need a new approach to IT spending Banks need a new approach to IT spending 
Channel Preference Research Channel Preference Research 
Communications Audit Communications Audit 
Communitization of Branches Communitization of Branches 
Customer and Member Devotion Portfolio Customer and Member Devotion Portfolio 
Customer Care - Setting New Quality of Service Hurdles Customer Care - Setting New Quality of Service Hurdles 
Customer Care Welcome Process - Onboarding Customer Care Welcome Process - Onboarding 
Customer Lifecycle Management Customer Lifecycle Management 
Customer Preferences Uncovered Customer Preferences Uncovered 
In-store Development Process In-store Development Process 
Strategic Talent Assessment Strategic Talent Assessment 
The Network Planning Toolkit - Financial Dynamics The Network Planning Toolkit - Financial Dynamics 
Wealth Management - In the beginning and in the end Wealth Management - In the beginning and in the end 

 

Blog:

The Eagles Nest 

  1. Facebook Folly Pat Palmer 28-Mar-2018
  2. Protecting People Pat Palmer 22-Mar-2018
  3. Debt Living Pat Palmer 14-Mar-2018
  4. Commodity Collaboration Pat Palmer 12-Mar-2018
  5. Financial Uncertainty Pat Palmer 04-Mar-2018

testimonials


Resources